Shipping Policy

At Lukson, we believe your jewellery experience should be simple, transparent, and worry-free. From the moment you place your order to the moment it arrives at your doorstep, we’re committed to making your experience smooth and secure.

FREE SHIPPING — NO ADDITIONAL COST

Enjoy FREE SHIPPING on your Lukson order.

You will not be charged additional shipping fees for eligible deliveries. Where applicable, customs duties and import taxes are also covered by Lukson, so you can shop with greater confidence and without unexpected charges upon delivery.

The price shown at checkout is the amount you pay for your order, subject to the terms of your purchase.

SECURE & CAREFULLY PACKAGED

Every Lukson jewellery order is carefully inspected and securely packaged before shipment.

Your jewellery is packed to help protect it during transit, so it reaches you safely and in the condition you expect.

ORDER CANCELLATIONS & CHANGES

Cancellation requests may be submitted within 24 hours of placing your order, for both RTS (Ready-to-Ship) and MTO (Made-to-Order) products.

Please email info@lukson.us within 24 hours with your order number. Your cancellation is only confirmed once you receive written confirmation from Lukson.

After 24 hours, orders cannot be cancelled, as they may have already been processed, prepared for shipment, or entered production.

Any request to change your ring size, metal, diamond specifications, engraving, design, quantity, or other order details must also be submitted within 24 hours. Changes requested after this period cannot be guaranteed.

DELIVERY TIME

Orders are generally delivered within 12–15 business days after the order is ready for shipment.

For Made-to-Order (MTO) jewellery, the 7–10 business day delivery period begins after the jewellery has completed production and is ready to ship.

Delivery times may vary depending on the destination, shipping carrier, customs processing, and other circumstances outside our control.

ORDER TRACKING

Once your order has been shipped, you will receive tracking information at the email address provided with your order.

You can use the tracking details to follow your package until it reaches you.

INTERNATIONAL SHIPPING

Lukson ships from India to customers in the United States and other international destinations.

We aim to make international shopping as seamless as possible. For eligible deliveries, Lukson covers applicable shipping costs, customs duties, and import taxes, so customers are not required to pay these charges separately upon delivery.

International delivery timelines may vary based on the destination and local customs procedures.

DELIVERY DELAYS

We work with trusted shipping partners to ensure your order reaches you safely and within the estimated delivery timeframe.

Occasional delays may occur due to:

Customs processing, Weather conditions, Carrier disruptions, Public holidays, Incorrect or incomplete delivery information, circumstances beyond our control

If a delay occurs, we will do our best to assist you and provide the latest available tracking information.

ADDRESS & DELIVERY INFORMATION

Please ensure that your shipping address, phone number, and email address are accurate and complete when placing your order.

Lukson is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided at checkout. If you notice an error in your shipping information, please contact us as soon as possible.

DELIVERY TO YOUR DOORSTEP

Your Lukson jewellery is shipped directly to the delivery address provided with your order. Depending on the destination and carrier, a signature or other delivery confirmation may be required.

Please ensure someone is available to receive your package when required.

NEED HELP WITH YOUR ORDER?

We're here to help.

If you have any questions about shipping, delivery, tracking, or your order, please contact us at info@lukson.us with your order number.

Our team will be happy to assist you.