TERMS & CONDITIONS

Welcome to Lukson.us, operated by Lukson Jewels Private Limited ("Lukson", "we", "us", or "our").

These Terms & Conditions ("Terms") govern your access to and use of the Lukson.us website, including all pages, content, products, services, features, and transactions available through the website (collectively, the "Website").

By accessing, browsing, registering on, or purchasing products through the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or terms displayed on the Website.

If you do not agree with these Terms, please do not use the Website or place an order.

1. Availability

Lukson.us is an online retail website through which customers may purchase jewellery and related products from countries and territories where Lukson offers delivery and where the relevant transaction is legally permitted.

We may, at our discretion, restrict or discontinue access to the Website, particular products, payment methods, delivery services, or ordering capabilities in certain countries or territories.

Product availability, pricing, delivery options, payment methods, taxes, duties, and other terms may vary depending on the customer's location.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under the laws applicable to the customer.

2. Eligibility Criteria

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use the Website or place an order.

If you are under the applicable age of majority in your country or jurisdiction, you may use the Website or place an order only with the involvement and consent of a parent or legal guardian where required by applicable law.

By using the Website, you represent that:

  • The information you provide is accurate and complete.
  • You have authority to use the payment method provided.
  • You will use the Website only for lawful purposes.
  • You will comply with these Terms and all applicable laws and regulations.

3. Using Our Website

You agree not to:

  • Use the Website for any unlawful, fraudulent, abusive, or unauthorized purpose.
  • Attempt to gain unauthorized access to the Website, its systems, servers, databases, or accounts.
  • Interfere with the security or operation of the Website.
  • Copy, reproduce, modify, distribute, sell, or commercially exploit Website content without our prior written permission.
  • Use automated systems, bots, crawlers, or other methods to access or collect Website content in a manner that is unauthorized or disruptive.
  • Upload or transmit malicious software, viruses, or other harmful material.
  • Impersonate another person or provide false information.
  • Use the Website to infringe the rights of Lukson or any third party.

We reserve the right to suspend or terminate access to the Website where we reasonably believe that these Terms have been violated.

4. Registering With Us

Certain features of the Website may require you to create an account.

You are responsible for maintaining the confidentiality of your account information, login credentials, and other security information.

You agree to:

  • Provide accurate and current information.
  • Keep your account information updated.
  • Maintain the confidentiality of your password and account credentials.
  • Immediately notify us if you believe your account has been accessed without authorization.

You are responsible for activities conducted through your account, subject to applicable law.

Lukson reserves the right to suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorized activity, or violation of these Terms.

5. Important Information While Using Our Website

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the Website are accurate and current.

However, colours, textures, dimensions, appearance, and other visual characteristics may vary depending on your device or screen settings.

Minor variations in handmade, natural, or individually crafted jewellery may occur and shall not necessarily constitute a defect.

We reserve the right to correct typographical, pricing, product-description, availability, or other errors at any time.

Where an obvious pricing or product error has occurred, we may contact you before fulfilling the order and may cancel the order if permitted by applicable law.

6. Orders

When you place an order through the Website, you are making an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or that the products are available for shipment.

We may verify order details, payment information, shipping information, product availability, and other relevant information before accepting an order.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including where:

  • A product is unavailable.
  • There is an error in the product or pricing information.
  • Payment cannot be verified or authorized.
  • We reasonably suspect fraud or unauthorized activity.
  • The shipping destination is not supported.
  • The order violates applicable laws, sanctions, export restrictions, or other regulatory requirements.
  • The order appears to be intended for resale or unauthorized commercial distribution.
  • Circumstances beyond our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, we will process the applicable refund in accordance with our Refund Policy and applicable law.

7. Product Availability

All products displayed on the Website are subject to availability.

We may change, discontinue, modify, or limit the quantity of products available for purchase at any time.

Some products may have limited availability or may only be available for delivery to selected countries or territories.

An item being displayed on the Website does not guarantee that it will remain available until the time you place an order.

Where a product becomes unavailable after you place an order, we may notify you and provide an appropriate remedy, including a refund where applicable.

8. International Orders, Shipping, Customs and Import Requirements

Lukson may accept orders from customers located in different countries and territories, subject to availability of international shipping and applicable legal and logistical requirements.

Lukson is not responsible for delays, confiscation, additional charges, or refusal of entry resulting from the destination country's customs requirements or import laws, except to the extent caused by Lukson's own failure to comply with its applicable obligations.

Delivery estimates for international orders are estimates only and may be affected by customs clearance, carrier delays, weather, government restrictions, or other circumstances outside our reasonable control.

9. Advance or Part Payment

Where an advance payment, deposit, booking amount, or part payment is required, the applicable amount and payment conditions will be displayed before or during the ordering process.

An order may not be processed until the required payment has been successfully received and verified.

Any refund of an advance or part payment will be subject to the applicable product, order, cancellation, and refund terms and to mandatory rights under applicable law.

10. Prices, Taxes and Currency

Prices displayed on the Website may be provided in the currency shown to you based on your selected country, region, or checkout settings.

The final amount payable may include applicable taxes, shipping charges, duties, or other charges, depending on the destination and the information displayed at checkout.

For international transactions, the amount charged by your bank, card issuer, payment provider, or currency-conversion service may differ from the amount displayed on the Website due to exchange rates, foreign transaction fees, or other charges imposed by the relevant financial institution.

You are responsible for reviewing the final order total before completing your purchase.

11. Credit/Debit Card and Payment Details

Payments may be processed through third-party payment processors or financial service providers.

You agree to provide valid and accurate payment information and confirm that you are authorized to use the payment method.

Lukson does not intentionally store complete payment-card information where such information is processed directly by third-party payment providers.

Payment transactions may be subject to additional terms and privacy policies of the applicable payment provider.

Lukson is not responsible for fees independently imposed by your bank, card issuer, payment provider, or currency-conversion provider.

12. Reviews, Feedback and Submissions

If you submit reviews, comments, photographs, suggestions, feedback, testimonials, or other content to Lukson through the Website or other communication channels ("User Content"), you represent that:

  • The content is truthful to the best of your knowledge.
  • You have the right to submit the content.
  • The content does not infringe the rights of another person.
  • The content does not contain unlawful, defamatory, abusive, obscene, misleading, or fraudulent material.
  • The content does not contain confidential or sensitive information that you are not authorized to disclose.

By submitting User Content, you grant Lukson a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, marketing, promotional, or Website-related purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove or decline to publish User Content that violates these Terms or applicable law.

Nothing in this section is intended to restrict any rights you may have under applicable consumer or other mandatory laws.

13. Fraudulent or Declined Transactions

Lukson may use reasonable verification and fraud-prevention procedures when processing orders.

An order or payment may be delayed, declined, cancelled, or subjected to additional verification where we reasonably suspect:

  • Fraudulent activity.
  • Unauthorized use of a payment method.
  • Identity or payment-information inconsistencies.
  • Abnormal ordering activity.
  • Resale or commercial purchasing activity that is not authorized.
  • Sanctions or export-control concerns.
  • Other unlawful or prohibited activity.

Where an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our refund terms and applicable law.

14. Intellectual Property

Unless otherwise stated, all content available on the Website, including logos, trademarks, product photographs, graphics, designs, text, images, videos, page layouts, icons, software, and other materials, is owned by or licensed to Lukson and is protected by applicable intellectual-property laws.

You may access and use Website content solely for your personal, non-commercial use in connection with shopping through the Website.

You may not reproduce, modify, distribute, publish, transmit, sell, license, create derivative works from, or commercially exploit Website content without our prior written permission.

Lukson's trademarks, logos, brand names, product names, and other identifying marks may not be used without prior written authorization.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lukson Jewels Private Limited, its affiliates, directors, officers, employees, representatives, agents, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising out of or relating to:

  • Your violation of these Terms.
  • Your unlawful or unauthorized use of the Website.
  • Your violation of applicable laws or third-party rights.
  • Fraudulent or unauthorized activity associated with your account.
  • User Content submitted by you.

This provision does not apply to the extent that a claim results from Lukson's own negligence, wilful misconduct, or other conduct for which liability cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Lukson shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business opportunities, data, or goodwill arising from your use of the Website or purchase of products.

Lukson's liability relating to a particular product or transaction shall, to the extent permitted by applicable law, be limited to the amount actually paid by the customer for the relevant product or transaction.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability that applicable law requires to remain with Lukson.

Nothing in these Terms is intended to limit mandatory consumer rights, statutory warranties, remedies, or protections applicable in the customer's country or jurisdiction.

17. Governing Law and Jurisdiction

These Terms shall be governed by the laws applicable to Lukson Jewels Private Limited, without regard to conflict-of-law principles, except to the extent that mandatory laws of the customer's country or jurisdiction apply.

Any dispute arising out of or relating to these Terms or a transaction with Lukson shall be subject to the jurisdiction of courts having lawful jurisdiction over the dispute.

Nothing in this section prevents a consumer from exercising mandatory rights or bringing proceedings in a jurisdiction where applicable consumer law grants such a right.

The parties may also attempt to resolve disputes through direct communication or another mutually agreed dispute-resolution process before commencing formal proceedings.

18. Relationship

Nothing in these Terms creates a partnership, joint venture, agency, employment, franchise, or other relationship between you and Lukson except for the contractual relationship expressly established by your use of the Website and purchase of products.

19. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Lukson regarding your use of the Website and applicable transactions.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue to apply to the extent permitted by law.

Lukson's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it later.

20. Electronic Communications

When you use the Website, place an order, create an account, submit information, or communicate with us electronically, you consent to receiving communications from us electronically, subject to applicable law.

Communications may include:

  • Order confirmations.
  • Payment confirmations.
  • Shipping and delivery updates.
  • Account-related communications.
  • Customer-service communications.
  • Policy updates.
  • Transactional notices.

You agree that electronic communications may satisfy legal requirements for communications to be made in writing, where permitted by applicable law.

Marketing communications will be handled in accordance with applicable law and the choices available to you.

21. Privacy

Your use of the Website is also subject to our Privacy Policy.

We may collect and process information necessary to operate the Website, process orders, provide customer support, prevent fraud, arrange delivery, comply with legal requirements, and perform other legitimate business functions.

Where required by applicable law, we will provide applicable privacy rights, notices, and choices to customers.

22. Compliance With Applicable Laws

You agree to comply with all laws and regulations applicable to your use of the Website and purchase of products.

Lukson may restrict or refuse transactions where necessary to comply with applicable laws, regulations, sanctions, export controls, customs requirements, payment restrictions, or other legal or regulatory obligations.

Products purchased through the Website may not be resold, exported, re-exported, transferred, or otherwise used in violation of applicable laws or restrictions.

23. Force Majeure

Lukson shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, government actions, customs delays, strikes, labour disruptions, transportation disruptions, telecommunications failures, cyber incidents, pandemics, epidemics, supplier failures, or other circumstances beyond our reasonable control.

Where such an event affects an order, we will take reasonable steps to notify customers and provide an appropriate remedy where required by applicable law.

24. Changes to These Terms

Lukson may update or modify these Terms from time to time.

The updated Terms will be posted on the Website with the revised "Last Updated" date.

Changes will generally apply prospectively unless otherwise required by applicable law.

Your continued use of the Website after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

Terms applicable to an order that has already been accepted will not be changed retroactively in a manner that adversely affects rights that cannot legally be changed.

25. Customer Support and Grievance

If you have a question, complaint, concern, or grievance relating to the Website, an order, a product, payment, shipping, or any other matter, you may contact us using the details below.

We will make reasonable efforts to review and respond to complaints and customer-service requests within a reasonable period.

Customer Support / Grievance Contact

Lukson Jewels Private Limited
GE 6051, Bharat Diamond Bourse, Block G, BKC, Bandra East,
Mumbai – 400051, India

Email: info@lukson.co
Phone: +91 6361617474

26. Company Information

Lukson Jewels Private Limited

GE 6051, Bharat Diamond Bourse, Block G, BKC, Bandra East,
Mumbai – 400051, India

Website: Lukson.us
Email: info@lukson.co
Phone: +91 6361617474

These Terms apply to the use of the Website and purchases made through Lukson.us, subject always to mandatory rights and protections applicable to customers under the laws of their respective jurisdictions.

By using Lukson.us or placing an order through the Website, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them to the extent permitted by applicable law.