Return, Exchange & Cancellation Policy

At Lukson, every piece of jewellery is carefully inspected and quality-checked before being shipped. As an India-based jewellery company serving customers in the USA and internationally, our jewellery involves specialised production, secure handling, insurance, and international shipping processes.

Due to the high-value nature of our products and the fact that many pieces are made-to-order or customised, all purchases are final sale.

No Returns or Exchanges

We do not accept returns or exchanges for change of mind, personal preference, incorrect size selection, or other non-defect-related reasons.

This policy applies to both Ready-to-Ship (RTS) and Made-to-Order (MTO) jewellery.

Custom, personalised, engraved, or modified jewellery is also final sale.

Please carefully review your ring size, diamond specifications, metal, design, and other order details before placing your order. If you need assistance, our team is happy to help before you purchase.

Order Cancellations

Cancellation requests may be submitted within 24 hours of placing your order, for both RTS and MTO products.

Please email info@lukson.us within 24 hours with your order number. Your cancellation is only confirmed once you receive written confirmation from Lukson.

After 24 hours, orders cannot be cancelled, as they may have already been processed, prepared for shipment, or entered production.

Any request to change your ring size, metal, diamond specifications, engraving, design, quantity, or other order details must also be submitted within 24 hours. Changes after this period cannot be guaranteed.

Refund Processing

Once a cancellation has been approved and the refund has been initiated, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Lukson will provide the Refund Reference Number (RRN) once the refund has been processed. You may share the RRN with your bank or card provider to help them locate and track the refund.

If you have not received your refund within the expected timeframe, please contact your bank or card provider first and provide them with the RRN. If you require further assistance, you can contact us at info@lukson.us.

Damaged, Defective, or Incorrect Items

Please inspect your jewellery immediately upon delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact info@lukson.us within 24 hours of delivery.

Please include your order number along with clear photos and/or videos of the jewellery and packaging.

If the issue is confirmed to be a manufacturing defect, transit-related damage, or an error on our part, Lukson may provide a repair, replacement, or refund, depending on the circumstances.

Please do not send any item back without receiving prior approval and instructions from Lukson.

Ring Size & Resizing

Customers are responsible for selecting the correct ring size when placing an order. Incorrect size selection does not qualify for a return, exchange, or refund.

If resizing is possible, Lukson may offer a resizing service for an additional fee. Resizing availability depends on the jewellery design and specifications. Please contact us before sending an item for resizing.

Applicable Consumer Rights

This policy does not exclude or limit any mandatory consumer rights or legal remedies that may apply under the laws applicable to your purchase.